What happens if you don reimburse ebay

Read the Seller protections policy to find out how to qualify to issue partial refunds. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. This feature may not be used to recoup market losses on items returned in the same condition or to recoup return shipping and restocking fees.

It may only be used to recoup losses when an item is returned used or damaged. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features or losing seller protections. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement.

If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If asked to step in to help, we may ask the buyer to return the item to you if any of the following apply:. If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Learn more about asking eBay for help.

Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results. You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.

To improve your help experience, please sign in to your account. What happens if the item is damaged while it's being returned? What happens if the buyer doesn't send the item back? Are you a buyer looking to return an item? Read our article on returning an item Need help with return shipping? See our page on return shipping for sellers Would you like us to help with an open return request? See our page on asking eBay to step in and help for sellers.

Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. How to accept a return Give a full refund: You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item.

How to issue a refund Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item. How to issue a partial refund Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly. How to send the buyer a message Offer a replacement or exchange: You may offer a replacement another of the same item or exchange a different, but similar item instead of a return.

How to offer a replacement or exchange If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You accept returns in your policy, and the buyer changed their mind about a purchase. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund. How to accept a return Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item.

How to issue a partial refund Give a full refund: You'll issue a full refund to the buyer, and they'll keep the item. How to issue a full refund Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly. How to send the buyer a message. You don't accept returns in your policy, and the buyer changed their mind about a purchase.

Here are your response options: Accept the return: The buyer will send the item back to you for a full refund this may or may not include the original shipping costs. How to issue a full refund Offer a replacement or exchange if you're a non-managed payments seller: You may offer a replacement another of the same item or exchange a different, but similar item instead of a return. How to offer a replacement or exchange Decline the return: You can decline the return request if you've stated in your listing that you don't accept returns.

How to decline a return Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly. How to send the buyer a message If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help.

To issue a full refund Go to your Returns dashboard - opens in new window or tab. Select View return details beside the item. Select Give a full refund and then Continue. On the next page you'll see the refund amount. Select Refund the buyer. To offer a partial refund: Go to your Returns dashboard - opens in new window or tab. Select Offer a partial refund and then Continue. Enter the amount you wish to offer the buyer. You can choose to add a message to the buyer.

Select Send offer. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements , we will look for:. Evidence of successful delivery We require all of the following to prove a successful on-time delivery:. Proof that the buyer collected the item For local pickup items, evidence that the buyer has received the item may include:.

The item was shipped internationally and didn't clear customs because fees or duties weren't paid. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later.

Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty and was not clearly described as such , they are entitled to return it for a refund, even if the seller doesn't offer returns. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund.

Both buyers and sellers must meet all applicable return requirements. If an item is being returned, the seller is responsible for return shipping. Trading Cards have a more limited return window. See Exclusions and special coverage. In some cases, eBay may automatically accept the return on the seller's behalf. If the buyer does not ship the return by the specified date, eBay may close the return request. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf.

If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged.

When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements , we will look for all of the following:. The item was inspected under Authenticity Guarantee and is 'final sale'.

Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. See our Condition of returned items policy. The seller had misrepresented the item's location.

The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.

Items that display the Authenticity Guarantee badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer.

This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met, and when:.

For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale.

If an authenticated item is eligible to be returned, the buyer may be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Learn more about Authenticity Guarantee - opens in new window or tab. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item "remorse" returns. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund.

The seller may exclude original shipping costs from the refund. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help.

When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements , we will look for all of the following:.

If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing.

Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method.

Per the seller's return policy in the listing "free returns" or "buyer pays". Proof of delivery for returned items Returns should be sent with tracked shipping that can be independently validated. If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Refunds and billing for return shipping costs If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund.

Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on:. The table below sets out which of these applies when determining the latest date to report an issue or request a return. Buyers can find estimated delivery information in their Purchase history. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. If the seller does not have any kind of tracking information, the resolution is the same.

The buyer is entitled to a full refund. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. The next step for a seller with a missing item is to make an insurance claim with the shipping company. No insurance? Seller without shipping insurance will likely find themselves out of pocket for missing item transactions.

With valid tracking information showing that the item has been delivered to the intended destination within the correct time frame, the seller does not have to refund or otherwise resolve the situation with the buyer.

The seller does not have any liability for the missing item. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation. As mentioned, the Money Back Guarantee entitles buyers to a refund if the item is not received. Ignoring messages from the buyer or the open transaction claim not help or progress the situation.